FREQUENTLY ASKED QUESTIONS

CONTRACTS

Q – When can I start utilizing my membership?
A – Once you are in receipt of your welcome letter indicating your membership number,as well as your Share Certificate, your membership is active on our system and your can start utilizing your points.

Q – Can the ownership of my membership be transferred/sold to a friend/family member?
A – Yes, our Contracts Department can assist with the required documentation. Please bear in mind that only the ownership Points can be transferred. Accumulated Points and User Charge cannot be carried over to the new owner, and have to be used up by you prior to the transfer of ownership.

Q – Can I cancel my membership?
A – Surfcom Club is a membership in perpetuity, an asset that you own, much like a vehicle or a house. The membership can be transferred, or resold. Contact our Member Services Department who will refer you to an accredited resale agent.

ACCOUNTS

Q – When do I have to pay my annual fees?
A – Annual Fees are raised at the end of August/September each year and are to be
paid in full by the end of January. In line with all large corporations only debit order
payments are permitted.

Q – What do my Annual Fees include?
A – Annual Fees include: Subscription Fees, Refurbishment Fees and Provisional User Charge

Subscription Fees

This fee covers the administration of the Club and enables the Club to provide all
member support services.

Refurbishment Fees

This amount is currently calculated at 0.5% plus VAT of the rand value of the points
that are allocated to you each year, with a maximum amount. Resorts require
upgrades/refurbishments from time to time, which may happen at short notice. To
avoid our members’ annual fees being unpredictably affected by such fees, members
contribute into the refurbishment fund annually. Refurbishment improves the Club
Resort Portfolio which in effect is owned by the members.

Provisional User Charge

The User Charge is used to cover the levies at individual resorts. Resorts raise their levies at the beginning of each year and these are payable immediately. The Club, for this reason is obliged, on member’s behalf, to pay all resort levies at the onset of each year. For this reason a provisional user charge payment, calculated at 6% plus VAT of the value of the points issued annually, is due. This amount is then credited to the members’ User Charge Available account, and is held in credit on behalf of the member until such time as the member makes a booking. If the User Charge for that holiday booking is in excess of the amount in credit in the User Charge available account, the member shall be required to pay in the difference. If however, the User Charge is less than the amount available, the balance remaining will be carried forward to the next reservation.

Q – Do I have to pay every time I make a reservation?
A – No, once annual fees are paid, the Provisional User Charge portion is
credited to the User Charge Available account. When a reservation is made
the respective User Charge will be deducted from the available credit. Should
your reservation User Charge exceed the Available User Charge, only then
will you be required to pay in the balance to confirm your reservation.